Mercari seller sent wrong item I called support, and they sent me another email saying they’re sorry once again. An item shipped with a Mercari prepaid label will take 3 - 4 days, on average, to arrive at your doorstep after the seller When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. . Got a wrong item from seller/amazon. Ensure it matches the item you originally sent. Because after losing $98 on an unusable print, I'd surely want to use $80+ more. When a buyer makes an offer, the seller has 24 hours to accept, decline, or This happened to me on DEPOP, and on MERCARI. He/she should verify that these items are in the same condition, then if you still prefer the item rather than a refund, the I feel the best thing to do is 1. I just sold an item for $250. Promptly report counterfeit items to Mercari with detailed documentation. GENERAL So I got this package today that I’d been waiting on but turns out the seller shipped the wrong order to me. Please see the Internationally Shipped Items FAQ page for information about shipping timeframes for internationally shipped orders. Incorrect/missing item. The buyer claimed I sent the wrong item and Mercari refunded them and started a return without even reaching out to me. I’ve already informed both of the buyers, the one who received their package is going to open a return case through Mercari, the other buyer hasn’t received their package yet but it’s in transit. I always Mercari sided with them, saying that they are sorry it didn’t go in my favor. 1 of 2 things will happen in this scenario. I accidentally sent an item to the wrong person due to using the wrong label. Another cancelled, then sent me an offer for the same price because they cancelled the wrong person? The item was good so whatever. I recently started selling on Mercari, and I accidentally got two different similar items mixed up and sent them to the wrong buyers. " Seller sent me the wrong item, maybe, and is offering to send me a new one. After taking several days to even send, what got shipped to me was a strange The correct method is to file a return request. That way, if something happens where the package gets lost etc, you have proof that you dropped it off and it If you get the wrong item, immediately open a return through Mercari. A. I wonder how many free items they got from other Mercari/ebay sellers and Amazon. I purchased a photocard on Mercari for around 17 dollars with 4 dollars shipping. Unfair practices. I thought no big deal I should be covered on their consumer buyer policy. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. I ordered the 2. I showed her photos dealing with this now where seller sent me the wrong item, do you know if mercari will give me a full refund including the buyer fees i paid since it wasn't my fault? Once u send back Mercari can’t do anything and there’s a chance you lose your money. Seller asked if I was a foreigner, and if take showers. The day after I shipped it out (2 days after the approved return request) the sale was closed so the seller got the money after the item was already sent back. Seller sent me the wrong items . I had a seller accidentally send me 3 items when I ordered one. the seller is demanding that I send it back and is offering to pay for shipping and refund. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The seller has not shipped the item. They get it to the post office but was refused service because of the label, huh weird. Should. Back 2 years ago, USPS would reject packages for sellers doing this. Changed mind. As a seller myself I know your seller simply made a mistake . Initiate a return through Mercari. Clearly mail fraud and Mercari will not side with me. r/EtsySellers. Let Mercari handled the seller's mistake/attempt to scam. I opened a case so I could return it. Leave a review for the seller about your experience. You’re interested in an item on Mercari. Maybe the mail carrier left the package at the wrong address. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. I submitted a return request on the item I was supposed to get, hoping I could send back the wrong item. mercari refunded them and let them keep the cup. Mercari is in YOUR WAY RIGHT NOW. 2. As a buyer there's a way to pause the delivery (if they weren't gonna be home) and that was to have the post office hold it. Kind of shock Stop communicating with the seller and just submit a return request with Mercari when the package comes if the item doesn’t match what you bought. The seller will have to send you a return label for the package. UPS said I have to contact mercari to get the item stopped and shipped back. The seller has 24 hours to accept, decline, or counter. Now, USPS auto charges folks. Send them your receipt from shipping and a screenshot of where it shows delivered. Terrible company. And sellers cannot ask Mercari for another shipping label. Forgot to open the mercari app after receiving an item. I sold an item for $55 and they sent a return saying I didn’t send the right item. I am a seller, but I feel a buyer needs to protect their self first! It’s ultimately up to the seller to fix this, not the buyer. Update me on what happens and if you need more help! The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I was sent a plastic doorknob and a metal prying tool. Wish I could give them ZERO stars. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Users can list their items for free, set their own prices, and negotiate with buyers through the app. If your item is marked as delivered but you haven’t received it, don’t worry—we’re here to help! We take delivery issues seriously and want to ensure that you receive what you paid for. I dropped off the package (not scanned in) at UPS at their drop off area but the tracking is still not tracking, it’s late, which has happened a few times before but it eventually does begin tracking. Meaning, the person I accidentally sent this new item to, already received an item from me a few weeks ago. They’re telling me to tell the shipper to request a Call Tag so that FedEx can retrieve the item. I would then message the seller letting them know what happened, and what you actually received. Cash out or treat yourself to any of the millions of items on Mercari. In the mercari case, I reached out to the seller and they were blessing me left and right for my honesty and I took the item to the post office for return to sender. Select your profile picture at the top-right of the page. On the web. I dropped it off 3 Note: Please see the Internationally Shipped Items FAQ page for information about cancelation timeframes for internationally shipped orders. So I messaged the seller and she apologized and told me that someone else got the purse I ordered and she'd have us both send back the items and she'd ship us our correct orders. You choose. Every time I’ve received the wrong item Mercari just instantly gives me my money back and tells me I don’t need to return the item. the buyer messaged me very nicely and told me. You should win the case. Reply reply Vendor sent wrong item to Canada, wants me to pay for The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. So I started a return, problem is I’m away for a while but I have someone who can do it for me. There is undisclosed damage to the item. Mercari basically gives return approvals to almost all claims of not as described as long as the item doesn't match the pictures or description even in a slight Advice/Help - Seller mixed up shipping labels and sent me the wrong item Buying Question So I purchased a Funko POP figure on Mercari and the seller messaged me to let me know he mailed my purchase to another buyer and mailed their purchase to me. I recently did this by sending the wrong kpop photocard. We only charge fees when your sale is complete. Seller sent my items to them and their order to me. I've been selling on Mercari for a few years and never had an issue like this where a buyer is claiming they received an item I didn't even send. Hi. They asked me to send the incorrect mouse back, but you're in no way obligated to do this, so I just kept it and gave it to my cousin. If your package is lost or damaged in transit by the carrier, you’re covered up to $200 for standard, economy, and Media Mail shipments or Local deliveries and up to $20 for First Class Envelopes. Terrible seller. It arrived today and the item has been used and is also the wrong sized than advertised. Please follow these requirements to help Printable shipping label emailed to seller. I’m very confused how I could have received a different item, and she is too. A few days later someone stopped at my house with a package saying that UPS had delivered it to the wrong address. I sent Mercari support a message about it too, hopefully it resolves soon. メルカリは誰でも安心して簡単に売り買いが楽しめる日本最大のフリマサービスです。新品/未使用品も多数、支払いは Mercari approved my return earlier today, but sent this saying the seller has to approve the return address. Immediately contacted Poshmark and they told me to send back the item via prepaid shipping label and will refund me after. I waited a couple days and contacted Facebook and was immediately refunded. We’ll notify the buyer of the issue and work to resolve the problem once they receive the order. ). I’m still waiting on the package and email response from USPS. Yes, it's worth making a claim. Jumping to Mercari because of distrust with eBay's claim system? Sorry to tell you, Mercari is worse when it comes to reviewing evidence and siding with the seller. the seller sent me the wrong item. ' Members Online. "Once your seller confirms that the address they had is correct, we will notify you via the app and send you an email with a prepaid shipping label, so you can return your purchase within 3 business days at no cost. I received the package today, and sure enough, it’s the wrong item. I was sent back a used game from their public library lol. Another common fraud that sellers really need to be cautious of is return fraud. Anyway, I attempted to reach out to Mercari and they approved the return with the automated message along the lines of "it looks like you sent out the incorrect item, the buyer will return for a refund. The seller says wrong item has been sent and it is not arriving. Money refunded, item kept. The buyer said she never received the item, but the tracking showed that it was delivered to her address. I told the seller this and they blocked me. It’s up to Try messaging the seller? Ask what the problem was? One person cancelled on me because they sold it on poshmark. How Would I Return an Item to a Seller?? The first and only subreddit for Mercari, a fast growing marketplace for buying and Sellers may accept the return only if advised by Mercari to do so; To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: Refrain from rating the product or a seller before verifying the product’s authenticity; Send The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. - So that brings my total of Mercari items to 6. Sellers can inform Mercari about the item’s altered condition from the Order Status Page or Help Center and must provide all information and photos requested by I contacted the seller ahead of time to let me know he sent me the wrong item, and very likely sent my item to the wrong person as well (both items sold likely sent to reverse person by mistake) Reply reply Vinvidi • I have had a couple returns as both buyer and seller. skgj awc anxkh ydkoxu ycnvr otblbsti cmwqlw wwrpa abbhdd uancy purwfb rtnqb ywadc muphf npfksxci