Windows hello pin not working windows 11. Step 8: Follow the prompts to set up a new PIN.
Windows hello pin not working windows 11 If the PIN code is not working, it could be due to a faulty keyboard. 3-Go to Troubleshoot. o Navigate to Accounts > Sign-in options. Now; open your File Explorer and browse to the location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft 3. Here’s a step-by-step guide to help you troubleshoot the issue: 1. Suggest that Microsoft fix this as it is not random Oct 8, 2024 · Using Windows 11 HOME. Mar 6, 2024 · However, users often experience difficulties removing the PIN because they find the “Remove PIN” option to be grayed out. Any help available appreciated. Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. Sometimes it deos but rarely. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Sep 29, 2023 · I Love Windows, but Can't Ignore These 9 Huge Annoyances in Windows 11 Why I Prefer Windows File Explorer Over macOS Finder I Ditched Microsoft Phone Link for This App (And I’m Not Going Back) Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Click to set up your PIN again. com/windows-hello-not-working-in-wi Jan 6, 2025 · Fix 2: Create a New Login PIN. Reconfigure Windows Hello. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. Another thing you can do is uninstall the third-party antivirus software. It says that Windows 11 does not recognize my PIN. Fix Windows Hello PIN problems on Windows 10. I am unable to unlock my windows 11 computer after a windows update. Jul 17, 2022 · I understand that you are having Windows Hello PIN issues. Press Windows + R to open the Run dialog box. Press the Win + X keys and choose Device Manager. I have tried every single combination of PIN I have ever had but it says it is incorrect. Thank you for your feedback. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Thanks for choosing Microsoft Community. Delete the old database. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once, deleted successfully. Something may have caused it to be turned off or otherwise fail. Reset the PIN Using the Settings App How To Fix Windows 11 PIN Not Available. Should I check the Group Policy on my Domain May 2, 2023 · Hi! I'm Laurice, an Independent Advisor. Open the Run dialog box by pressing the Windows key and the R key together. Go to Settings > Accounts > Sign-in Options. I used to have one for my old laptop but that has been reset, and I don’t remember it. Go to Settings > Accounts > Sign-in options. Click on [Remove] ⑧. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Klicke auf "Ich habe meine PIN vergessen" und folge den Anweisungen. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. To resolve this: 1. In the Sign-in options, select Windows Hello PIN and then choose Remove. Alternative login using fingerprints also fail. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. In the meantime, I suggest booting the PC in Safe Mode and then trying to delete the NGC folder for Windows Hello PIN. - On the Windows Hello PIN (above), click on remove. I put in my email, my password, and then it asks me for my Windows Hello pin. exe and run it - Select yes if you will will be asked for User Control - Choose Next to Continue - Please read the License Agreement and once done, hit Accept Feb 5, 2022 · Using password, Iam ablw to login into Windows 11 and there is no issue. To check for updates, click on the Start button and then click on the Settings icon. Thanks for reaching out. Then delete the folder named NGC. A typical Windows Hello login works as shown in below screenshot. was able to change my pin by clicking on the option and choosing remove. Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. You need Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Therefore, you will need to transition from a local account to your Microsoft account in order to utilize other sign-in options. If it is set up, choose "Remove this sign-in option". Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. As an engineer I first define the problem and what the issue is and then I fix it. Nov 10, 2024 · When the computer boots into Safe Mode, log in with your Microsoft account password (not the PIN). Follow the prompts to reset your PIN using your Microsoft account password. 493. I will try my best to help you. Computer Configuration >> Policies >> Administrative Templates >> Windows Components >> Windows Hello for Business Use Windows Hello for Business >> Enabled . Windows 11 Home . May 30, 2024 · 1. Go to Accounts > Sign-in options. To fix the Windows 10 PIN not working issue, it’s advised to empty the Ngc folder as instructed in our solution below. The TPM can be reset from both within Windows and in the UEFI bios. Run Windows Hello troubleshooter Dec 21, 2021 · I'm trying to login to my old minecraft account (has been migrated) on my windows 11 laptop, which is a different Microsoft account. msc, and hit Enter to open Windows Services. But everytime I try to login it says I need to set up a hello pin, but I don't know how to setup a hello pin for a different microsoft account. Locate "Windows Biometric Service". I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. But not with FingerPrint. 1. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. After the PIN is removed, you can May 11, 2020 · i have the same problem with all options unavailable. When you try to login windows remote desktop, you'll have to enable password but this will disable Windows Hello Pin since Microsoft only lets you use one option at a time and not use PIN and Password at the Mar 10, 2024 · I am stopped by Windows Hello pin. Step-by-step guide of resetting Windosws PIN code with screenshot can be found here. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. NET Framework 3. Press Windows + R, type services. One of the things that you can try is deleting the contents of NGC folder and see if that helps. Apparently, Windows Hello is not enabled by default for domain accounts. Read detailed guide at https://www. You might also be able to fix the W indows Hello PIN not working problem by recreating the PIN. Go to Start > Settings > Accounts > Sign-in options 2. To do this, sign in with your password. Jan 23, 2024 · Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO) - Once you're done to download the ISO, please right click and open it - Please look setup. Jan 13, 2025 · Hi, Chris Bruner 74. In this post, we will see how to fix if Windows Hello not working in Windows 11/10. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Sep 7, 2023 · 1. Oct 12, 2022 · - Now you are back in the login screen again. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. It’s not the same as your account password. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Press the Window key and click on the Settings; Go to the Accounts and click on the Sign-in options tab; Click on Mar 19, 2020 · Because Enhanced Session mode is not allowed to use Windows Hello, it just hangs at the login screen, without ever presenting the only viable option (login with password). Proceed to the next step to set a new PIN Jan 17, 2022 · I just get a new computer with Win 11 21H2 installed (OEM). Jul 21, 2023 · Hello, I am writing because I am extremely desperate to solve this issue. msc. I’m here to help you today. Mar 13, 2024 · I updated my bios due to a new exploit and wanted to be secure now I cant use windows hello pin at all if im signed into my Microsoft account had to convert my account to a local. Restart your computer. Reboot your Windows 11 PC and see if you are able to sign in with Jun 8, 2022 · I believe in this case it would be better to not use the PIN to sign in since it is getting errors while authenticating. Welcome to the Microsoft Community. This article will show how you can remove your Windows Hello PIN. Step 8: Follow the prompts to set up a new PIN. Jul 2, 2022 · On the Microsoft Store, I am trying to sign in to a different account to access things I have on that account. 3. Once done, you can reset the login PIN to fix the problem. Apr 9, 2020 · Restart the PC and then add PIN in Windows Settings. Windows Hello is a more personal, more secure way to get instant access to your Windows devices using a PIN, facial recognition, or fingerprint. The face ID does not work, and requires a PIN. Click to set up you PIN again. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. But still has the same issue. PIN used to work now doesn't "This option is unavailable". Select Update & Security and then click on Windows Update. Check Registry: If you're comfortable editing the Windows Registry, you can check the settings for Windows Hello there. We just enabled Windows Hello via GPO. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Windows 11 requires creating a Windows Hello PIN code to access your device. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Select Windows Hello PIN. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. Both are set, and I have reset them to be sure they are accepted, rebooted multiple times, and tried on 3 different browsers. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able May 5, 2023 · To remove PIN on Windows 11, open Settings > Accounts > Sign-in options, click “PIN (Windows Hello),” click “Remove,” confirm credentials, and click “OK. Especially, Hello Pin is forced to be enabled during installation process and shows as recommended sign-in option in the settings. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. org Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Oct 31, 2024 · Hi, I’m Vinay. Jul 9, 2023 · And to enable these options, you are mandatory to setup a Windows Hello PIN. Sign-in to your Windows 10 Administrator account using password. Restore or reset your PC. If this cannot work, you can try to register another Microsoft account to sign into your Windows 11. Feb 8, 2023 · Not all anti-virus software is suitable for you. 2. Oct 6, 2024 · Select Windows biometric services from the left column. A Windows 11 PIN not available screen will naturally lead you to try restarting your PC. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft May 4, 2023 · I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. 6 Fixes for Windows Hello Apr 26, 2018 · Click Add a PIN and add a new PIN code for your account. IMO I think the TPM's mind is scrambled. Windows Hello is also not recognising my face 70% of the time. Safe Mode usually disables PIN logon, but you can logon using your Microsoft account or local account password: Feb 17, 2022 · 1. All users may enable Windows Hello PIN or fingerprint/face (when available). Nov 13, 2024 · PIN zurücksetzen: Wenn du dich mit deinem Passwort anmelden kannst, gehe zu den Einstellungen und setze deine PIN zurück. Remove and Recreate the PIN. Jun 26, 2024 · 2024-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5039212) Same issue making Windows HELLO and PIN non functional. Right-click on it, and then select “ Start” from the list that appears. Login invalid because I need to use a work/school account - I don't have one. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. If the issue happens after you install a new anti-virus tool, you can uninstall it and check if the issue disappears. Then windows + L key to go out, and you can choose a pin to re-enter. Feb 12, 2025 · 5. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. I'm using a fairly new Windows 11 laptop and haven't ever logged in to this device with that account. " Apr 14, 2024 · Hi, Kareena Chin wing. Log in to Windows with each user's account to reset their respective Windows Hello PIN. I'm back to using username and password. So far, I have made RDP work by simply disabling Windows Hello Pin. Click Sign in with a Local Account instead. Press Win + R, type Jul 27, 2024 · This may be a problem with Windows 11's PIN display, so we suggest you try entering your PIN directly (it won't be displayed in the PIN input field, but you can just enter it according to your PIN), and then press enter to see if you can enter the system. After your computer restarts, check if Windows Hello is working. See full list on wintips. Then open Explorer and navigate to the following path. Every time I start my computer it wants me to set up Windows Hello features like facial recognitions, fingerprint scan, and pin. Sep 27, 2022 · Once you’re inside the Sign-in options menu, click on PIN (Windows Hello). Step 1: Press the Windows key + I to launch the Settings app. Here’s how: Steps: Access Settings by pressing Windows + I. * * Note: This issue usually occurs on domain computers. Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. Under "Windows Hello PIN", click on "I forgot my PIN". However, I sign into Windows using a domain account, not a local or Microsoft account. At this point, you can re-enroll your Windows Hello. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jan 7, 2025 · Step 6: Under PIN (Windows Hello), click on Remove to delete the existing PIN. * * Note: If the PIN login problem occurred after rebooting in "diagnostic startup" mode, read this guide: FIX: Can't login with PIN in Diagnostic Startup mode. Click [Remove] ⑨ again to confirm the removal of your PIN. Type 'services. Hence, apply the following steps to resolve it quickly on your PC. He is able to login using Password and PIN. o Follow the on-screen instructions to verify your account and create a new PIN. Here, you can check for updates and install them if any are available. It's not intuitive at all. I tried a couple more times, and it kept saying that it was incorrect, and I eventually was hit with the "You've entered the incorrect pin too many times. Windows Hello allows users to log into their devices using facial recognition, fingerprint, or a PIN. To log in with a password, click Sign-in options on the sign-in screen, click on the password icon, enter your password, and then hit Enter. Open the Services pane and stop the Biometrics service. Step 5: Check your Oct 19, 2023 · I understand that you are having Windows Hello PIN issues. If your PIN is still not functioning, you may need to remove the existing PIN and reconfigure it. The PIN is a key element of Windows Hello, which is a biometric authentication feature integrated into Windows 10 and 11. When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock windows Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Do you remember setting it up? If not you can reset it but reset it to four digits number. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Sep 6, 2022 · I would not have a Work or School account on your personal PC unless there is no other choice, or I would install it on a separate install of Windows in a Dual Boot so it doesn't infect your personal Windows install. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. Press continue - Create new PIN. Same as step 1. You must enter your old PIN in order to Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. Your Sincerely. Jan 3, 2025 · Hello Aravindhan, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Option 2. If you are experiencing one of the above issues, follow the instructions below to fix the problem. In the confirmation window, click on OK to confirm the Mar 30, 2024 · Hello, We are working on the W11 configuration in order to deliver the first W11 computer to our users. Here are some troubleshooting options: 1. Edition Windows 11 Home Version 21H2 Change or reset your PIN when you're already signed in. ; Once you complete the steps, the system will default to the Mar 14, 2024 · On my new laptop with Windows 11, when trying to log in to a website that allows for Windows Hello PIN authentication the Hello popup does not give me the option to use a PIN or a fingerprint. Here’s how to do that: Go to Settings > Accounts and locate your account. If your Windows 11 PIN is still not working, you may need to update your device. Oct 23, 2023 · When your PIN is no longer available on Windows 11, you can no longer log in using that PIN. Before you try any troubleshooting, you should log into the computer with the password alternative. Well that is gone now and still no facial recognition. Dec 29, 2024 · Reset Windows Hello PIN for Each User. Jan 31, 2025 · Option 1. Reset Windows Biometrics Component. Windows frequently releases updates that address bugs, security vulnerabilities, and other system issues, including problems with login credentials like your PIN. Accessing the Windows Hello setup screen; From the context menu that just expanded, click on the Add PIN button. On the Windows Services page, navigate to User Profile Service and right-click. Another solution is to remove the old PIN and set up a new one. I don't know how to tell if this coincided with a particular update. Barbara Jan 19, 2020 · I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. Dec 16, 2024 · PIN, face ID not working after windows 11 update. and reset your Windows Hello PIN. May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. To resolve this, try a fresh start. To resolve this issue, go straight to Method-3 below. Press Windows + E to open File Explorer. To check Jan 16, 2025 · Hello is working ok as I use the PIN with google. This way still works fine. Restart the biometric service. Jan 7, 2022 · Hello there, out organization is running a on-premise AD. Jan 5, 2025 · Understanding the PIN in Windows 10 and Windows 11. Pradeep. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Make sure the "Use Windows Hello for Business" policy is either Not Configured or Enabled. "We couldn't find a camera compatible with Windows Hello Face. Step 7: Confirm the action, then click on Add to create a new PIN. You do not need to log off and back on or reboot. Oct 4, 2023 · If the PIN is not working in Windows 10, that can be caused by a whole set of issues, including an incorrect PIN. After it updated to that, it then went straight to updating the Bios. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Now the PIN login should be working again. Also, on the drop-down menu, tap on "Properties" and make sure the Startup type is set to Automatic. Press "Set PIN" - Enter Password - MFA - Now you enter a new screen where you are asked to verify you want to reset Windows Hello. Run the System File Checker Utility scan. " Oct 15, 2019 · Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). Click Remove to delete the existing PIN. First select the 'System restore' method and see if you can reset your Windows Hello PIN. Press Win + I to open Settings. Please help me. Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . Once logged in, you can try to reset your PIN or go to Settings > Accounts > Sign-in options, and under PIN (Windows Hello), you can choose to Remove the PIN and set it up again. In Safe Mode, press Win + I to open Windows Settings and go to Accounts. I am curious as to how I can enable it. Then select Start > Settings > Accounts > Sign-in options > PIN (Windows Hello), and select I forgot my PIN. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Nov 11, 2021 · Click on Windows Start > Go to Settings > Update and Security > Check for Updates. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device Jan 23, 2025 · Below you will find various methods to solve login problems when your PIN is not available in Windows 10/11 after BIOS or Windows update. According to your description, 'now every time I try to interact with windows hello it crashes/hangs,' I'd like to know if this means that whenever you try to log in to Windows using a PIN on the Windows login screen, it results in a crash/hang? However, you could still log in to the system using your account password, right? Jan 20, 2025 · There are several steps you can take to try and resolve the issue with setting up your PIN on Windows 11 after a system update. ; Confirm your Microsoft account password. Btw, Windows Hello PIN was not setup before and that's why it asked and allowed me to set up this time. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. My computer pin seems to work fine with logging in and/or logging out, but if I were to try to run something that requires Jun 17, 2023 · Remove NGC folder content and setup Windows Hello PIN If you could login in safe mode. In the Oct 21, 2021 · [FIX] PIN Not Working In Windows 10 (kapilarya. I have removed it from my account online. Regards. Step 7: Type in a new PIN and type it again to confirm. This is PIN. The new PIN password is working now. Build: 22000. b. Inspiron 14 5000 2-in-1. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Aug 12, 2023 · Verify PIN expiration setting; Use Group Policy setting to turn on; Enable use of a hardware security device; Turn on smart card emulation; Turn on biometrics for Windows Hello for Business This video will show you how to fix Windows Hello not working in Windows 11. Apr 10, 2022 · I have no ideas what the password is, so I used my Windows Hello Pin. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Click the [Start] icon ①, then select [Settings] ②. Check for Windows Updates. Now, I tried again after enabling the enhanced mode which caused to windows 11 hyper VM crash (BSOD), and rebooted. Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. If you're unable to log into your Windows 11 computer because you've forgotten your PIN and can't use other sign-in options like fingerprint, here are some steps you can try to regain access without resetting your laptop: Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. I have set up a PIN for that account, but when I try to use the PIN, they say it is wrong. Click the OK button. Hahn - MSFT | Microsoft Community Support Jun 25, 2022 · How do I change my PIN on Windows 11? To change your PIN, follow the below steps. Apr 30, 2023 · Step 4: Update Windows 11. Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. I'm running an. com) None have resulted in my being able to set a sign-in PIN. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. a. Sometimes, updates can cause changes to your security information, which might interfere with Windows Hello PIN functionality. On the login screen, click the Sign-in options entry and choose the one for your login password. Next, add the PIN that you wish to use from now on, then click Ok to save the changes. Restart the computer, and then set up a new PIN by going Feb 10, 2025 · Dear Brandon Hudson, Thank you for reaching out! I understand that you're experiencing issues with your Microsoft PIN after a recent update. - Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled. I am using Windows 11. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. my problem is how to change the pin complexity since i only wanted a 4 digit code instead of the 6 which it now ask. When i use PIN number, it is not accepting and not able to login into Windows 11. If your Windows PIN isn’t working, ensure your system is up to date. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. I want to use only my Windows Account password, no PIN, no face recgonition, but the login still asking me to create a face "Hello, and if I choose to skip it, Win 11 ask me to create a PIN, so I close that window and I can finilly login, but on next login, everthing comes back. When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. Usually, this problem is caused by a corruption in the Windows Hello settings. Try to a dd the Aug 16, 2024 · Hello, John Hendricks1. Think of PIN like the Lock Screen pin for your smart phone. Nov 25, 2022 · I cannot change or get rid of the PIN, either, because of this (my device is not connected to that account). Select PIN (Windows Hello) > Change PIN and then follow the instructions. Harassment is any behavior intended to disturb or upset a person or group of people. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. I've tried guessing things that I may have put as a PIN, but nothing works. On the resulting drop-down menu, click on "Restart". Oct 7, 2024 · This tutorial will show you how to enable or disable Enhanced Sign-in Security for all users in Windows 11. If the software conflicts with your system, some issues like Windows PIN not working or Windows Hello PIN not working can easily happen. Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. In the Windows Hello PIN section, remove your existing PIN. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Reinstall the biometrics driver. Apr 20, 2022 · I recently bought a new windows computer and I upgraded to windows 11. Step 3. 4. Jul 19, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. - Under PIN, Click Remove and setup again. Aug 1, 2024 · o Press Windows + I to open the Settings app. By default PIN is four digits number only. 5. Get the most out of your Windows 11 experience with Windows Hello. Run Windows Hello troubleshooter Jan 11, 2022 · PIN option is unavailable (Windows Hello PIN option missing). May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Please keep me know if this worked for you. Biometric authentication uses facial recognition or fingerprint to prove a user's identity in Jan 7, 2024 · Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business. How to FIX: Unable to configure Windows Hello PIN in Windows 10. kapilarya. Under Manage how you sign in to your device, select PIN (Windows Hello). Step 2. I am using my partners PC so i logged into my account and it gave me the option to create a pin, I did that and tried it on Minecraft and it didn’t work, I then removed it all together and still didn’t work. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. After this, check to see if you can set up Windows Hello May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. I have no ideas why Microsoft invents something which does NOT work at all. It seems to work annoying but it works, but now I am unable to use the xbox app due to not being able to use my hello pin. Try creating the PIN again or check for system updates. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. - Go to Start > Settings > Accounts > Input options. Jun 18, 2023 · 2. Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. Here's how to do it. Windows Hello enables biometrics or PIN authentication, eliminating the need for a password. This is the problem. Threats include any threat of violence, or harm to another. It’s not the same as password. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Jul 16, 2022 · I recently updated to Windows 11. Now you can login with the new PIN code but Facial recognition is gone. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. This isn’t just a Windows 11 issue, by the way. Right-click on the service and select "Stop" from the context menu. Delete all “. 8. o Under PIN (Windows Hello), select I forgot my PIN. ”; To fix the remove PIN button grayed out on Windows 11, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device” toggle switch on the “Sign-in options” page or the Dec 15, 2022 · Minimum PIN length >> Enabled >> Minimum PIN length >> 4 . Back up the previous database: Open Windows Explorer and navigate to C:\Windows\System32 Mar 31, 2024 · @FreeBooter An inplace upgrade will NOT work in safe mode so if he can not get into windows by any other method that won't work. But: when rebooting the devices while they are… Feb 3, 2023 · Hello, One of the user has changed the password. Thank you. You can use the Settings app to change your PIN. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. For months I've been using a PIN and then suddenly it stopped working. Below message appears when using Finger to login. In an elevated command prompt, run gpupdate /force. Here are some troubleshooting options: Method 1: Logging in with an account password. Go to "Accounts" > "Sign-in options. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Enter your account password to verify your identity ⑩, and then click [OK] ⑪ to remove the PIN. Dec 9, 2022 · it also does not clarify if WINDOWS ENCRYPTION unlocks the drive when the machine is turned on (because the drive sees its normal TPM, not the greatest way), or unlocks drive AFTER the correct credentials are entered (and whether PIN and password both do this, or whether PASSWORD is a lesser-secure method, (even considering local account, whre Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Method 2: Using Group policy settings if you have Windows 10 Pro installed. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Dec 30, 2024 · Remove and Re-add Windows Hello PIN. The option to add a finger or remove the fingerprint are greyed out and not clickable. So I enter the pin that I had set up ages ago, and it doesn't seem to work. com) [FIX] Can't Add Sign-in PIN For Windows 10 (kapilarya. " Under Windows Hello PIN, click on “Remove” to delete the current PIN. still the same outcome Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. Click on "Accounts" and then click on "Sign-in options". ; Enter your Microsoft account’s password to sign in. dat” files from the folder in step 2. Then click “OK”. Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Do you have the option to reset your PIN from the sign-in screen? If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Gehe zu Einstellungen > Konten > Anmeldeoptionen und wähle "PIN (Windows Hello)". " I found the fix when I noticed this Accept this answer to confirm Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. Is it anything to do with that dreadful 24H2 update which is riddled with problems and caused numerous BSOD's for me during installation. Oct 3, 2022 · still the same, Windows Hello not working after waking up. In the left-hand pane, click on This PC. Navigate to below path and delete NGC folder . You can follow the steps below to delete the NGC folder and see if you are able to set up the PIN: 1. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. Method 3 : Remove PIN and add it again. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. 5 and 4. msc' to open the services. Even if you have no password, such as a Local Account with no password, Enhanced Session mode still hangs at this screen unless you disable the Windows Hello requirement. Please help to solve the issue To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. You can do this by following these steps: Open the Settings app on the affected device. Kind Regards, Charity Mar 19, 2025 · In the Accounts section, select [Sign-in options] ⑥ and then click on [Windows Hello PIN] ⑦ to expand additional options. Locate the Ngc folder and delete it. If it is not set up, choose Setup and complete set up. - Restart your computer. Jan 2, 2025 · Hello. I have changed the PIN number and also tried but still have the issue to login through PIN. Put in the PIN again - It will give the same message. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Change the PIN after logging in password. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. any solutions? I already installed the latest drivers from the Lenovo website. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Jan 1, 2023 · If you have set up a Microsoft user account or local user account, you can use it to log in with a password. It looks like windows hello PIN got corrupted . I removed a driver under "biometrics" in device manager as instructed on one of the answers. Dec 6, 2024 · I understand that you are experiencing an issue with not being able to log in with a PIN when entering Safe Mode in Windows 11 24H2. Mar 21, 2025 · Wait for the computer to reboot and check if the PIN is working again. I suggest that you try to delete the folder where the PIN information is stored and then try again. Follow these steps: Step 1. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. R Aug 7, 2024 · Reset Windows Biometric Service: Stop biometric services: Press Windows + R simultaneously to open the "Run" dialog box, then enter services. If you are having trouble logging in to safe mode, try other options in the recovery screen. . Looks forward for your immediate reply. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. It’s local to your device only. If there is anything not clear, please do not hesitate to let me know. So, try the on-screen keyboard to be safe. Welcome to the Microsoft community. zhghaxvgaekmanpgddhdsrbykahrrkkeujvryqftojfrxjeksjkqpxlhgkzeyblklgpdryqe